Just bought a brand new Polycom phone for your conference but find yourself in hot water as the default password doesn’t work? Then, it’s time for the reset process to come into play.
But how to reset polycom default password? Is it just a piece of cake or a hard nut to crack? Well, tell the truth, guys! Are these the questions that keep making you get butterflies in your stomach?
If yes, do not panic as we have all been there. Many people, especially those who use Polycom products for the first time, usually ask the same questions just like you.
Now instead of wasting your time questioning and ending up getting nowhere. Let’s dive deep into this article to find a satisfactory answer. Wait no more!
What if the Factory Default Password Does Not Work ?
A thorough understanding of the default information of Polycom phones is now within your grasp. You enthusiastically type it to finish the setup process but the result you receive is nothing. The system indicates that your login password is incorrect. How could that happen?
Now you may tear your hair out and feel like everything is in such a mess. But stay calm. Panic may lead you nowhere. Just calm your mind and try to dig deeper into the problem to find an effective solution.
Why does the factory default password not work?
The factory default password of a Polycom phone will work very well in these following cases: First, your phone is still on the boot server and the rebooting process has not been finished.
Second, the phone is still on the boot server. However, it is not provisioned through the admin portal. And finally, it is when your phone is not available on the boot server.
Have you configured your phone yet? Your device’s password can be completely changed or updated to ensure the security aspect, or if your Polycom product is newly purchased, you can not rule out the possibility that the previous user has changed it for different purposes.
To find that brand-new (or partly new) password, what you need to do is simply log in into the Admin Portal and then choose Resources. Now, just click on the mac address of your device and a 4-digit password will appear in front of your eyes.
How to reset to your factory default password?
In case you want to reset your Polycom phone to the factory default password, our following step-by-step instruction may do you good. Just follow and bring your login password back to its original condition. Let’s get started:
Step 1: First, you need to find out the MAC address or the serial number of your phone. Then, carefully write it down. As the MAC address may include both letters and digits so you need to pay great attention or you may end up writing the wrong one.
But where is it? This question may pop into your head, right? Well, we can confirm that it is not hard to find. You can choose either of these two ways: Find its location on the bottom of the Polycom phone or follow this procedure to find the place where it hides: press “Menu”, then choose “Status” -> “Platform”, and click “Phone”.
Step 2: Then, it’s time you restarted your phone. How does this process operate? You just need to power it down by unplugging it and then play the counting game. Just count 1 2 3 and when you count to 10 ( We mean 10 seconds), you plug it back in.
Step 3: In this step, you need to be agile as you only have about 5-10 seconds to finish it. But don’t take it seriously, it is just a piece of cake. During the time the phone is powering back up, you need to play “press and hold” game.
Sounds fun, but what’s it? Well, this game has a rule that you need to simultaneously hold these following key during the Updater/BootROM countdown process:
When it comes to SoundPoint IP 321, 331, 335,330, 430, 320, 450, SoundStation IP 5000,7000 and Duo; 1, 3, 5, and 7 are keys you need to hold and press to win this game.
If your device is SoundPoint IP 301, 550, 600, 601,501 and 650 or VVX 1500: it’s necessary to press the 4, 6, 8, and * keys
And in case your device belongs to VVX 310, 300, 410, 400, 500, or 600 models, don’t hesitate to press and hold the 1, 3, 5 keys.
Step 4: Keep holding these numbers for a while. Don’t lose your head as you will be required to fill the admin password very soon.
Step 5: Do you still remember the MAC address in step 1? It’s time to play. In this step, you need to enter the MAC address of your phone. Fortunately, it doesn’t require case sensitivity in this step so you can rest assured as the prospect of making errors will be limited to a minimum.
Many people meet the stumbling blocks in this step as they don’t know how to switch between alpha and numeric. If you are on the same boat, pressing “mode” on the VVX series to switch can do wonders for you.
Step 6: If you are in this step, then congratulations! You are making your way to a perfect resetting process. Now, you can be able to log into your phone by the default password. Everything turns out to be as easy as pie, isn’t it?
What is Polycom?
A brief introduction
Do you know who is leading the online meeting equipment industry? The answer is no other than Polycom. Polycom is a famous brand that has won the hearts of a myriad of users all over the world due to the high quality of the products it brings to the market.
Founded in 1990, Polycom is a multinational corporation in the US specializing in the development of video, voice, content and communication technology. This company has created great solutions, helping millions of people around the world erase geographical distances, resulting in unprecedented effectiveness and productivity.
The continuous innovation of new product lines has brought Polycom to the forefront. It’s not an exaggeration to say that Polycom is the leader in supporting the development of conference technology as well as introducing products to the world market through a combination of voice video, web and data based on available network infrastructure.
Main product lines
Currently, Polycom focuses on developing and distributing end-to-end communication equipment, applications for audio, television, data and mobile systems for video conferencing and audio conferencing meetings.
With two key product lines: video reference and conference phone, Polycom has made a breakthrough in this industry.
Video conference means a system of electronic hardware and software that work together to transmit images and audio between two or more remote locations connected via an Internet connection, WAN or LAN. It helps people from different places communicate like sitting in the same room.
How about conference phones? These phones have the function of listening and calling like regular phones you often use. The difference that sets the phone apart is that it supports the external MIC very well, has high sensitivity and can receive distant sound. Besides, the device also supports simultaneous meetings from different locations.
What is the Polycom Default Password?
The newly bought conference phone is waiting for you to explore. But wait, first you need to do a very important procedure. Do you know what it is? Yes, a conference phone setup! To perfectly fulfill this process, a good insight into the default information of the device is of great necessity.
If your device uses SIP or UC Software, then the user name would be “Polycom”. Remember that case sensitivity is applied in this case. Many people just type “polycom” or “POLYCOM” instead and then find themselves in hot water. What a pity! So be careful or you may end up like them, who knows?
In terms of the password, the Polycom phone has two options. If you want to login as an admin, then the Admin Password is “456”. How about the user password? Well, just type “123” and you’re done. As easy as pie, isn’t it?
In the event that your device uses ObiHai Software, then the situation is much simpler. Why? You may ask. Well, in the case, the Standard Username and Password are just the same. What you need to do is type “admin” for both. It is literally easy and simple to remember.
Some Notes For A Perfect Resetting Process
The countdown does not turn up?
In step 3, many users complain that they can not see the countdown. How to fix it? Well, if you see “loading application” on your screen, don’t hesitate to click “cancel”, the countdown will turn up in front of your eyes in the blink of an eye.
Manually type server address and server type
One thing that you need to keep in mind when it comes to the resetting process is that you have to go into the phone and manually type server address and server type. Keep following our straight-to-the-point instructions carefully to get the best result, don’t skip any step or you may end up getting nowhere.
“Config decryption error”?
If you see the “config decryption error” on the screen or you fail to complete this process, the cause may stem from either using the key-code combination or “Reset Device Settings” on a phone which has already been configured for OnSIP.
But do not panic, you can fix this error by getting access to the resource for the phone in the admin portal. Can you see the Reset Key in the Factory Reset box? Click on it and start rebooting the phone.
Reset or Reboot?
Many people mistake reset for reboot or vice versa. In fact, these two terms are quite similar but if you go deeper into them, you will immediately realize that they turn out to be as different as chalk and cheese.
Reboot is intended to improve the smooth operation of the machine while Reset means completely restoring the original state of the machine.
To be more specific, reboot is the restart of the computer system to improve the operational status. Reboot and reset are not the same. Because a reset is to restore the original state and it doesn’t need to turn off the computer.
Resetting the device will bring the device back to the same state as when it was first purchased, so it is also known as a factory reset. It is important to understand and distinguish these two operations when using the equipment to apply in each appropriate case.
If you receive a request to reset the computer after installing the program, this is completely wrong because it will delete all the software installed on your computer. You should have to perform the reboot instead.
A Polycom phone is great but it is a tough nut to crack when it comes to how to reset polycom default password. But we believe that after our in-depth instruction, you can feel like this resetting process is just a piece of cake.
If there is any problem cropping up, don’t hesitate to drop a comment to let us know and we will try to help you out. And now, wish you a smooth polycom default password resetting process. Good luck!