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How to Reset Xfinity Router: The Expert Guide

Restarting your Xfinity Gateway, which is a combination of a WiFi modem and router, can often solve common WiFi connectivity issues. This process usually takes around 10 minutes, and you won’t lose any of your home network settings. However, if our online troubleshooting experience is unable to fix the issue, we will provide the option to schedule an appointment with a technician.

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What Happens During a Restart

While your Xfinity Gateway is restarting, you won’t be able to use your home network. This means that if you have Xfinity Voice, you won’t be able to make or receive calls, including emergency 911 calls, from your home phone until your gateway is back online. Similarly, if you have Xfinity Home, you won’t be able to access cameras and any connected home automation devices. However, security sensors will not be affected.

Note: If restarting your Xfinity Gateway does not resolve your connectivity issue, please refer to the Internet and WiFi Connection Troubleshooting guide for further recommendations on enhancing your equipment’s performance.

Restart Your Xfinity xFi Gateway

If you’re renting an xFi Gateway, you can utilize the Xfinity app, which is free to download from the App Store or Google Play, and sign in with your Xfinity ID and password. From there, navigate to Connection Trouble and choose the Restart Gateway option.

Restart Your Xfinity Gateway Online

Log in to your account using your Xfinity ID and password.

  1. Scroll down and select Manage Internet.
    manage internet
  2. Select Restart Modem to begin troubleshooting.
  3. Select Start Troubleshooting to begin your modem restart.

Manually Restart Your Wireless Gateway, Modem or Router

The process of manually restarting your gateway, as well as many third-party networking equipment, can be done by following these steps:

  • Unplug the power cable.
  • Wait one minute.
  • Plug the power cable back in.

Advanced Features: Restart With the Admin Tool

    1. Make sure you are connected to your home network.
    2. Open a web browser and type in http://10.0.0.1 to access the Admin Tool. Sign in using your Admin Tool login, which is different from your WiFi name and password.
    3. If you haven’t changed your Admin Tool login, the default settings are:
      • Username: admin
      • Password: password (case sensitive)
    4. ​Once signed in, go to Troubleshooting > Reset/Restore Gateway. You will have five reset options:
      • RESET: Restarts the gateway just like unplugging and plugging it back in.
      • RESET WIFI MODULE: Turns off your gateway’s WiFi radio and then turns it back on.
      • RESET WIFI ROUTER: This is the same as rebooting a wireless router connected to a cable modem.
      • RESTORE WIFI SETTINGS: This completely restores your WiFi settings (e.g., SSID/WiFi network name, WiFi password) on your wireless gateway to the factory default values. This will disconnect you from your WiFi network, and you will need to reconnect all clients using the default network name (SSID) and password.
      • RESTORE FACTORY SETTINGS: This option completely restores your wireless gateway settings back to their factory default values, including firewall settings, managed devices, parental controls, and WiFi credentials. The RESTORE FACTORY SETTINGS option will temporarily disconnect you from the network. If prompted, customize the WiFi name and password and reconnect devices to your home network using these credentials.

Learn more about: Xfinity Router Login Support: How to Get Help with Your Router Issues.

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